Thrifty at San Francisco Airport Reviews: Rating 7/10 (2024)

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780 N McDonnell Rd, San Francisco, CA 94128, United States

001 8 772 830 898

Pick-up instructions

Please follow the signs to the car rental areaThe San Francisco Airport provides air trains from all terminals. The Red Line runs between the terminals. The Blue Line runs from the terminals to the common Rental Car area. Airport signs will direct you to the train boarding areas. The airtrain runs approximately every 4-5 minutes, 24 hours a day.

Drop-off instructions

Please clarify Drop-off instructions with Car Provider upon Pick-up.

Business hours

Mon:00:00-23:59

Tue:00:00-23:59

Wed:00:00-23:59

Thu:00:00-23:59

Fri:00:00-23:59

Sat:00:00-23:59

Sun:00:00-23:59

Key box

Customer Ratings and Latest Reviews

Overall value for money of your rental car

Ease of finding rental desk or representative

Efficiency of the car rental agents

Time spent picking up the car

Time spent dropping off the car

Car cleanliness

Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)

Ford Focus

August 1, 2024

Pros: contactless ability to get auto

Cons: ALL service was great - NO complaints

United Kingdom

Nissan Rogue

July 24, 2024

Pros: See below

Cons: Hopeless check in process took ages Agents no idea about the cars Charged for tolls I did not use

United Kingdom

Jeep Compass

July 12, 2024

Pros: Good price

Cons: Car wasn’t ready on arrival, had to wait 30mins

United States of America (USA)

Nissan Rogue

November 15, 2023

Pros: There was a line 3 miles long. Stood for over an hour. 1 person was handling counter. There were not enough cars for demand. People were walking away to find other car rentals. We did as well because I had elderly parents standing outside on the curb with all our luggage. We did not get car from you all. Sorry but I have a picture which shows the mayhem.

Cons: No cars. And only 1 person working counter with about 50 people in line for cars

United States of America (USA)

Mazda 3

October 31, 2023

Pros: Overcharged me gave me the collision damage, waiver, and other insurance when I specifically said, I did not want it

United Kingdom

Ford Mustang Cabrio

September 18, 2023

Pros: Friendly, helpful, and easy

Cons: The only comment I’d make is that it would be useful if it was easier to find my booking in the app. Each time it had to find the reference from my email and input into the app.

Italy

Mazda 3

September 8, 2023

Pros: niente

Cons: tutto. Ad iniziare dalla lunga coda per finire con un addetto poco gentile.

United States of America (USA)

Ford Focus

September 7, 2023

Pros: Efficient drop-off.

Cons: Agent pushing insurance and gas.

United Kingdom

Ford Focus

August 10, 2023

Pros: A huge lineup at the Thrifty counter in San Francisco, but staff managed to get everyone through Inna timely manner.

Cons: All the 'add ons' lumped in as extra fees

Italy

Ford Focus

July 31, 2023

Pros: nothing!

Cons: 4 hours delay to pick up the car!

United States of America (USA)

Chevrolet Spark

July 3, 2023

Pros: Dropoff was efficient.

Cons: Extremely long line for pickup. Even longer wait needed for car that was paid for. Paid extra for different car.

Italy

Mazda 3

May 26, 2023

Cons: the queue for pick up the car is too long, over than 2 hours. it's too tiring!I will no longer use Thrifty

Netherlands

Mazda 3

April 3, 2023

Cons: When arrived at the Thrifty desks to pick up my reserved car there was a waiting line for over an hour. Then when we were finally at the front desk they told me they are out of cars and there will be a other wait for at least 1 hr. I think approx. 40 other people that where also waiting in line also didn't had a car. No way they could have solved this within a Hour.At this point we had to rent a car of s other rental service. Thrifty don't care about their costumers and didn't offer any kind of

United States of America (USA)

Mazda 3

September 25, 2022

Pros: Most desk staff tried, but they were in an impossible position.

Cons: Made reservation and paid 4 month before trip. It was advertised that rental counter was in"in terminal", but turns out to be separate terminal for rental cars, and that involved hauling all luggage on a 15 min tram ride. There was a long line (about 50 people), with no advantage to prepaids / reservations over walk ups. No cars were ready, and we had to wait three hours. When we were directed to our car, it was in the Hertz lot (not a problem, just odd). Totally messed up 1st day of our trip!

Israel

Ford Mustang Convertible

June 17, 2022

Pros: Excessive charge without explanation

Cons: Charged me excessive amount without justification

United Kingdom

Nissan Rogue

June 16, 2022

Pros: The car was fine. The drop off was fine.

Cons: I paid for a car from 3:30pm. Whether my flight is on time or not - I expect to be able to pick my car up at 3:30. The wait time was a DISGRACE. Having to wait two hours after flying across the Atlantic for a car you’ve booked and paid for is nothing short of shambolic. Charging people huge sums of money when you can’t fulfil your obligations is abhorrent behaviour and needs to be stopped immediately. I’ve never heard of it before. Utterly disgusting practice.

United Kingdom

Mazda 3

June 3, 2022

Pros: The representative at the airport was extremely unprofessional, taking 5 minutes to explain how he’d made hundreds of thousands in the 2008 real estate crash. Followed by explaining to us how the next crash will be bigger than the last one. This aggravating rendition was then followed by consistent up selling, which I consistently replied please just give me what i’ve paid for… somehow (after a 10 hour flight) I was successfully upsold what I had been told was a better deal. It wasn’t.

Cons: Dreadful all round. I suppose the car worked.

Most Popular Car Rental Deals

San Francisco Airport

Intermediate

Mazda 3 or similar

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Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes

Unlimited mileage, Loss Damage Waiver (with zero deductible), Supplemental Liability Insurance (SLI), State Tax, Surcharges.

Rate excludes

Many highways in USA are tolled using only electronic means.
An E-Toll is offered in order to avoid violation fees.
The option to prepay tolls is available for 9.99 USD to 27.99 USD per day depending on the travel area.

Driver requirements

Minimum rental age is 20 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.

Deposit and deductible policy

A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.

Optional extras and services

Prices for extras are shown on the booking page.

Spouses will not be charged the additional driver surcharge.

Fuel policy

The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Alternatively, for rates that include Fuel Purchase Option the first tank of gas is included. Customers do not have to refuel the vehicle prior to return.

Rental period

The maximum rental period per agreement is 62 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.

Business hours

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.

Pick-up & Drop-off

Mon:	00:00 - 23:59
Tue:	00:00 - 23:59
Wed:	00:00 - 23:59
Thu:	00:00 - 23:59
Fri:	00:00 - 23:59
Sat:	00:00 - 23:59
Sun:	00:00 - 23:59

Top Suppliers at San Francisco Airport

Alamo

Exceptional 9.2 / 81 reviews

+18443708302

780 N McDonnell Rd, San Francisco, CA 94128

$85 - $308

Working hours

Mon:06:00-23:59

Tue:06:00-23:59

Wed:06:00-23:59

Thu:06:00-23:59

Fri:06:00-23:59

Sat:06:00-23:59

Sun:06:00-23:59

Enterprise

Exceptional 9.1 / 9 reviews

+18336350431

780 N McDonnell Rd, San Francisco, CA 94128

$85 - $379

Working hours

Mon:06:00-23:59

Tue:06:00-23:59

Wed:06:00-23:59

Thu:06:00-23:59

Fri:06:00-23:59

Sat:06:00-23:59

Sun:06:00-23:59

SIXT

Very good 8.2 / 20 reviews

+18887498227

San Francisco Int. Airport Rental Car Center 780 N McDonnell Rd 94128 San Francisco

$98 - $206

Working hours

Mon:00:00-01:00; 06:00-23:59

Tue:00:00-01:00; 06:00-23:59

Wed:00:00-01:00; 06:00-23:59

Thu:00:00-01:00; 06:00-23:59

Fri:00:00-01:00; 06:00-23:59

Sat:00:00-01:00; 06:00-23:59

Sun:00:00-01:00; 06:00-23:59

National

Very good 8.2 / 5 reviews

+18443708301

780 N McDonnell Rd, San Francisco, CA 94128

$90 - $322

Working hours

Mon:06:00-23:59

Tue:06:00-23:59

Wed:06:00-23:59

Thu:06:00-23:59

Fri:06:00-23:59

Sat:06:00-23:59

Sun:06:00-23:59

yesaway

Very good 8 / 11 reviews

+18007811023

315 Harbor Way rear unit, South San Francisco, CA 94080

Working hours

Mon:10:00-18:00

Tue:10:00-18:00

Wed:10:00-18:00

Thu:10:00-18:00

Fri:10:00-18:00

Sat:10:00-18:00

Sun:10:00-18:00

Hertz

Good 7.6 / 2 reviews

+16506246600

780 N McDonnell Rd, San Francisco, CA 94128, United States

Working hours

Mon:00:00-23:59

Tue:00:00-23:59

Wed:00:00-23:59

Thu:00:00-23:59

Fri:00:00-23:59

Sat:00:00-23:59

Sun:00:00-23:59

Budget

Good 7.5 / 3 reviews

+16508770998

780 Mcdonnell Road

$87 - $163

Working hours

Mon:00:00-23:59

Tue:00:00-23:59

Wed:00:00-23:59

Thu:00:00-23:59

Fri:00:00-23:59

Sat:00:00-23:59

Sun:00:00-23:59

Avis

Good 7.3 / 15 reviews

+16508776780

780 Mcdonnell Road

Working hours

Mon:00:00-23:59

Tue:00:00-23:59

Wed:00:00-23:59

Thu:00:00-23:59

Fri:00:00-23:59

Sat:00:00-23:59

Sun:00:00-23:59

Dollar

Satisfactory 6.9 / 82 reviews

8664342226

780 Mcdonnell Rd

$68 - $123

Working hours

Mon:00:00-23:59

Tue:00:00-23:59

Wed:00:00-23:59

Thu:00:00-23:59

Fri:00:00-23:59

Sat:00:00-23:59

Sun:00:00-23:59

FOX

Satisfactory 6.5 / 132 reviews

+14159172713

435 S Airport Blvd, South San Francisco, CA 94080

$80 - $124

Working hours

Mon:05:00-00:30

Tue:05:00-00:30

Wed:05:00-00:30

Thu:05:00-00:30

Fri:05:00-00:30

Sat:05:00-00:30

Sun:05:00-00:30

Europcar

Satisfactory 6 / 78 reviews

+14159172713

435 S Airport Blvd, South San Francisco, CA 94080

Working hours

Mon:00:00-00:30; 05:00-23:59

Tue:00:00-00:30; 05:00-23:59

Wed:00:00-00:30; 05:00-23:59

Thu:00:00-00:30; 05:00-23:59

Fri:00:00-00:30; 05:00-23:59

Sat:00:00-00:30; 05:00-23:59

Sun:00:00-00:30; 05:00-23:59

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