FAQ

Below are answers to the questions we hear most about our products, services, and policies. Need something else? Reach us anytime:

📧 Email: team@askayeti.com
📞 Phone: +61 480 810 101
📍 Address: 581 Darling Street, Rozelle, NSW 2039, Australia

General Questions

How can I contact askayeti customer service?
You can email us at team@askayeti.com or call +61 480 810 101 We're always happy to help!

Orders & Shipping

How do I place an order?
Browse our website, add products to your cart, and follow the secure checkout steps.

Which payment methods do you accept?
We accept:

Credit/debit cards (Visa, Mastercard, American Express)
Digital wallets (Apple Pay, Google Pay)
Other cards (Discover, JCB)

How long does delivery take?

Processing: 1–2 business days
Delivery: 3–7 business days within Australia

Do you offer international shipping?
Currently, we only ship within Australia. We may expand internationally in the future.

Is shipping free?
Yes! Free standard shipping is available on all Australian orders.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're unsatisfied, return your item within 30 days of delivery for a full refund.

How do I return a product?
Email team@askayeti.com with your order number and reason for return. We’ll guide you through the process.

Products

Are your products high-quality?
Absolutely! We prioritize premium materials for durability, comfort, and style.

How do I choose the right size?
Each product page includes a detailed size guide. Need help? Contact our team!

Do you offer eco-friendly products?
Yes! We have a selection of sustainable, eco-friendly options.

Account & Privacy

Do I need an account to place an order?
No—guest checkout is available. However, creating an account lets you track orders and save details.

Is my personal information secure?
Yes! We use SSL encryption and secure payment gateways to protect your data.

How can I subscribe to your newsletter?
Enter your email in the subscription box on our homepage for updates on new arrivals and promotions.

Need More Help?

📧 Email: team@askayeti.com
📞 Phone: +61 480 810 101
📍 Address: 581 Darling Street, Rozelle, NSW 2039, Australia

Customer Service Hours:
Monday–Friday: 09:00–18:00 (AEST)
Saturday–Sunday: 09:00–14:00 (AEST)
Typical response time: 12–24 hours

For more options, visit our Contact Us page. We’d love to hear from you!